FAQ
Frequently Asked Questions
Where does PupViva ship?
PupViva currently ships within the United States only.
How long does shipping take?
Orders are typically processed within 1 to 3 business days after payment is received.
Estimated delivery time is typically 5 to 12 business days after processing.
Shipping times may vary depending on product availability, fulfillment location, carrier delays, holidays, weather, or other circumstances outside of our control.
How do I track my order?
Once your order has shipped, you will receive a shipping confirmation email with tracking information when available.
If you need help tracking your order, contact us at:
support@pupviva.com
Please include your order number and the email address used at checkout.
Can I change my shipping address after ordering?
If you entered the wrong shipping address, contact us as soon as possible at:
support@pupviva.com
We will do our best to update the address before the order ships, but we cannot guarantee changes once the order has been processed.
What is your return policy?
You may request a return within 30 days from the date of payment.
Customers are responsible for return shipping costs.
For full details, please review our Refund & Return Policy.
What if my order arrives damaged or incorrect?
If your order arrives damaged, defective, or incorrect, contact us within 7 days of delivery at:
support@pupviva.com
Please include your order number, photos of the item and packaging, and a short description of the issue.
Are PupViva products medicine?
No. PupViva products are intended to support general pet wellness and are not intended to diagnose, treat, cure, or prevent any disease.
Should I consult my veterinarian?
Yes. Always consult your veterinarian before starting any new supplement or wellness product for your pet, especially if your pet has a medical condition, is taking medication, has allergies, is pregnant or nursing, or is under veterinary care.
Are results guaranteed?
No. Results may vary from pet to pet.
PupViva products are intended to support general wellness and should be used as part of a consistent wellness routine.
How can I contact PupViva?
You can contact us at:
support@pupviva.com
We do our best to respond within 24 to 48 business hours.