Contact information
Contact Information
If you have any questions about your order, our products, shipping, returns, or anything else, you can contact PupViva using the information below.
Email Support
support@pupviva.com
We do our best to respond to all customer messages within 24 to 48 business hours.
Business Hours
Monday to Friday
9:00 AM to 5:00 PM
United States time
Order Questions
If you are contacting us about an order, please include your order number and the email address used at checkout so we can help you faster.
Damaged or Incorrect Orders
If your order arrived damaged, defective, or incorrect, please contact us within 7 days of delivery.
Please include:
Your order number
A photo of the item
A photo of the packaging
A short description of the issue
Returns and Refunds
For return or refund requests, please email:
support@pupviva.com
Please include your order number and reason for the return request.
Response Time
Most messages are answered within 24 to 48 business hours.
Response times may be longer on weekends, holidays, or during high-volume periods.