Terms of service

Terms of Service

Overview

This website is operated by PupViva. Throughout the site, the terms “we,” “us,” and “our” refer to PupViva. By visiting our website and/or purchasing something from us, you agree to be bound by the following Terms of Service.

Please read these Terms carefully before using our website. If you do not agree to these Terms, you should not access the website or use our services.

Online Store Terms

By using this website, you confirm that you are at least the age of majority in your state or province of residence, or that you are the age of majority and have given us permission to allow any minor dependents to use this site.

You may not use our products for any illegal or unauthorized purpose. You must not transmit any worms, viruses, or harmful code.

A violation of these Terms may result in termination of your access to our services.

Product Information

PupViva sells pet wellness products intended to support general pet health and wellness.

We make every effort to display product information, pricing, availability, and descriptions accurately. However, we do not guarantee that all information on the website is error-free, complete, or current.

We reserve the right to correct errors, update information, or cancel orders if any information is inaccurate at any time without prior notice.

Health Disclaimer

PupViva products are intended to support general pet wellness and are not intended to diagnose, treat, cure, or prevent any disease.

Information on this website is provided for educational and informational purposes only and should not be considered veterinary advice.

Always consult your veterinarian before starting any new supplement or wellness product for your pet, especially if your pet has a medical condition, is pregnant or nursing, is taking medication, has allergies, or is under veterinary care.

Results may vary from pet to pet.

Orders and Payment

By placing an order, you agree to provide current, complete, and accurate purchase and account information.

We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in product or pricing information, suspected fraud, unauthorized or illegal activity, or violation of these Terms.

Prices are subject to change without notice.

Shipping

Shipping times are estimates and may vary based on product availability, fulfillment location, carrier delays, holidays, weather, or other factors outside our control.

PupViva is not responsible for delays caused by shipping carriers or incorrect shipping information provided by the customer.

Please review our Shipping Policy for more information.

Returns and Refunds

Returns and refunds are handled according to our Refund & Return Policy.

Customers are responsible for return shipping costs unless the item received was damaged, defective, or incorrect.

Please review our Refund & Return Policy before purchasing.

Product Availability

Some products may have limited quantities and may be available exclusively online.

We reserve the right to limit the sales of our products to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis.

We reserve the right to discontinue any product at any time.

Accuracy of Billing and Account Information

You agree to provide accurate billing, shipping, and account information for all purchases made on our website.

You agree to promptly update your account and other information, including your email address, payment details, and shipping address, so we can complete transactions and contact you as needed.

We are not responsible for orders shipped to incorrect addresses provided by the customer.

Third-Party Services and Links

Our website may contain links to third-party websites or services that are not owned or controlled by PupViva.

We are not responsible for the content, policies, practices, or accuracy of any third-party websites.

Use of third-party links is at your own risk.

User Comments, Feedback, and Submissions

If you send us comments, feedback, reviews, suggestions, or other submissions, you agree that we may use them without restriction.

You agree that your submissions will not violate any third-party rights, including copyright, trademark, privacy, or personal rights.

You also agree not to submit content that is unlawful, abusive, misleading, defamatory, obscene, or harmful.

Prohibited Uses

You are prohibited from using the website or its content for any unlawful purpose, to violate any laws or regulations, to infringe upon our intellectual property rights or the rights of others, to submit false or misleading information, to upload viruses or malicious code, to collect or track personal information of others, to interfere with website security, or to spam, phish, scrape, crawl, or engage in abusive behavior.

We reserve the right to terminate your use of the website for violating any prohibited uses.

Limitation of Liability

To the fullest extent permitted by law, PupViva shall not be liable for any direct, indirect, incidental, punitive, special, or consequential damages arising from your use of our website, products, or services.

You agree that your use of our website and products is at your sole risk.

Some jurisdictions do not allow limitations of liability, so some limitations may not apply to you.

Indemnification

You agree to indemnify, defend, and hold harmless PupViva and our affiliates, partners, employees, contractors, suppliers, and service providers from any claim or demand arising out of your breach of these Terms or your violation of any law or third-party rights.

Intellectual Property

All content on this website, including text, images, graphics, logos, product names, design, and layout, is the property of PupViva or its content suppliers and is protected by intellectual property laws.

You may not copy, reproduce, distribute, modify, or use any content without written permission from PupViva.

Changes to Terms

We reserve the right to update, change, or replace any part of these Terms of Service at any time by posting updates on this page.

Your continued use of the website after changes are posted constitutes acceptance of those changes.

Governing Law

These Terms of Service and any separate agreements shall be governed by and interpreted according to the laws of the United States, without regard to conflict of law principles.

Contact Information

Questions about these Terms of Service should be sent to:

support@pupviva.com