
PupViva ChillMat
What Owners Noticed in the First Week
We surveyed customers after their dogs used the mat through a warm week. Here's what they told us (based on a customer survey — every dog is different).
94%
said their dog started using the mat within the first day
97%
said their dog seemed calmer and more settled in the heat
96%
said they'd buy another for a different room or the car
30-Day Money-Back Guarantee
We stand behind every order with a 30-day money-back guarantee. If you're not completely happy, reach out and we'll make it right with a full refund.
What Customers Are Raving About!
Frequently Asked Questions
FAQ
How does it stay cool without water or electricity?
It's made from a cooling ice-silk fabric that pulls heat away from your dog's body on contact. There's nothing to freeze, fill, or charge — it cools on its own and resets after a few minutes off it.
What size should I get for my dog?
Pick a size that lets your dog lie down fully stretched out with a little room to spare. If your dog falls between two sizes, size up — owners of larger or sprawling breeds almost always prefer the bigger mat.
Will my dog actually use it?
Most dogs take to it within a day, especially when they're warm and searching for a cool spot. If yours is hesitant at first, place it where they already nap and let them find it on their own.
Is it safe if my dog scratches or chews it?
Yes — the surface is non-toxic and made to handle normal scratching and daily use. That said, it's a resting mat, not a chew toy, so if you've got a heavy chewer, keep an eye on them the first few times.
How do I clean it?
Wipe it down with a damp cloth for quick messes, or machine wash it on a gentle cycle for a deeper clean. Lay it flat to air dry and it's ready to go again.
How long does shipping take?
Most orders arrive within 5–7 business days, and you'll get a tracking link by email as soon as yours ships.